5 Signs Your HelpScout Help Center Needs a Makeover

by | Mar 18, 2023

Your HelpScout Help Center plays a crucial role in providing support to your customers. An effective and well-designed help center can significantly reduce the number of support requests and improve customer satisfaction. However, like any other part of your website, your help center Docs may need a makeover from time to time to stay relevant, user-friendly, and visually appealing. In this article, we’ll discuss five signs that indicate it’s time to give your HelpScout Help Center a makeover.

High Bounce Rates

A high bounce rate in your HelpScout Help Center suggests that users are leaving your site without finding the answers they’re looking for. This could be due to poor navigation, outdated content, or an unappealing design. If your help center’s bounce rate is consistently high, it’s time to reconsider the layout and design to make it more user-friendly and engaging.

Outdated Content

Your help center should always provide accurate and up-to-date information to your customers. Outdated content can lead to confusion, miscommunication, and a decrease in customer satisfaction. Regularly review your help center articles and update them as needed to ensure they’re current and relevant.

Poor Navigation

A well-structured help center should allow users to find answers quickly and easily. If your customers are struggling to locate information or navigate through your help center, it’s time for a redesign. Consider adding a search bar, improving category organization, and simplifying the menu for a more seamless user experience.

Inconsistent Branding

Your help center should align with your brand identity in terms of design, colors, and typography. If your help center appears disconnected from the rest of your website, it’s time to give it a makeover to ensure a consistent and cohesive brand experience for your customers.

Lack of Mobile Responsiveness

In today’s mobile-first world, it’s essential to have a help center that performs well on all devices. If your help center isn’t optimized for mobile devices, you risk losing customers who need support on the go. Invest in a responsive design that adapts to different screen sizes and provides a seamless experience for all users.


If you’ve noticed any of these signs in your HelpScout Help Center, it’s time to give it a makeover. A well-designed and user-friendly help center will not only improve customer satisfaction but also reduce the workload on your support team.

Consider investing in a custom HelpScout template to upgrade your help center’s design and functionality with ease.